FAQ
Frequently asked questions
Quick answers about Hot Local Business and MDE membership. Select a question to see the answer.
What is Hot Local Business?
Hot Local Business (HLB) is an AI-powered business operating system for local businesses. It brings leads, conversations, bookings, reviews and follow-up together in one place, so you can capture new leads and turn more of them into bookings, sales and repeat customers.
Who is Hot Local Business for?
HLB is built for local businesses that want to keep their leads, customer conversations and follow-up in one place instead of spread across separate tools. If you are not sure it is a fit for your business, talk to us and we will help you figure it out.
Who is behind Hot Local Business?
Hot Local Business is offered by Max Digital Edge (MDE). The MDE team builds on the platform, supports members and keeps improving it.
What is included with an MDE membership?
An MDE membership includes the full Hot Local Business platform with every upgrade and builds from the MDE dev team. Advanced API access is included with membership. Developer docs are coming soon.
What are MDE dev-team builds?
MDE members can work with the Max Digital Edge development team on builds that fit how their business runs. Share what you have in mind during onboarding or by emailing support, and the team will talk it through with you.
How does onboarding work?
Onboarding has four steps. First, start onboarding with us. Next, share access to your accounts so we can connect them. Then we set up your phone number and messaging registration. Finally, we review your setup together so you know how everything works.
Is there a contract, and how much does it cost?
We share pricing and terms during onboarding so they match the setup your business needs. Talk to us and we will walk you through the options.
How is my data handled?
Our privacy policy explains how we handle information. You can find it on the privacy policy page, linked in the footer of every page on this site.
Is there a mobile app?
Yes. Along with the web app, Hot Local Business has mobile apps so you can keep up with conversations and bookings away from your desk. The apps page has more detail.
Is there an API?
Yes. Advanced API access is included with membership. Developer docs are coming soon.
How do I get support?
Email our support team at support@hotlocalbusiness.com and we will get back to you.
Still have questions?
We are happy to help. Get in touch with our team, or read how we handle information.