Booking policies and one-time links

Booking policies and one-time links are planned for HLB. Together they would give you more control over who could book with you and how late customers could change an appointment.

One-time links

A one-time link would be a unique scheduling link to your calendar that would expire after a single booking. Unlike a permanent link, it would stop working after one booking. To share one, you would open Calendar Settings, choose share on a calendar, go to the one-time link tab and copy it, or generate a new link. Anyone trying an expired link would be asked to contact the owner.

You could also create these links automatically. In a workflow, you would add the generate one-time booking link action from the appointments category, choose the calendar, then add an email step and insert the link as a custom value. Each contact who enters the workflow would get their own fresh link.

Cancellation and reschedule policy

In a calendar's Notifications and Additional Options section, you could turn on cancellation and rescheduling, then set a time range after which those links would stop working. After that point, customers would need to contact you to make changes, which would help a busy shop avoid last-minute changes. Leaving the value blank would mean the links keep working with no cutoff.

When turned on, cancel and reschedule links would be added to the additional notes section and included in the calendar invite. You could also send them in workflows using the reschedule link and cancellation link custom values.