App marketplace

The App Marketplace lets you find and install apps that extend your HLB account. Installed apps can add features such as custom conversation providers and workflow actions or triggers. Only users with sub-account admin privileges can install apps.

To find an app, click App Marketplace in the left menu. If you do not see it, turn it on in Labs. Search by name, browse the list or filter by category. Each app page shows the description, images, category, version, provider, pricing, the permissions the app will have once installed, and the features or plugins it includes. Check the permissions before you install. Third-party apps are supported by their own developers.

To install an app:

• Click Install on the app details page.
• Review the details and click Allow & Install.
• Complete the provider's connection steps, such as logging in and granting permissions.
• For a paid app, select a plan and confirm.

Some providers send you to their own pricing and payment page. Installed apps appear in the Installed tab.

To change a paid app's plan, open Installed Apps and use Change Plan. Some apps charge by usage, for example per execution for workflow actions and triggers or per message for conversation providers. These prices appear in the app's pricing section. Per-execution prices also appear in the Discover tab of the workflow builder.

To remove an app, open Installed Apps, choose the app, click Uninstall and confirm. Uninstalling also removes the app's plugins and features from your account.