AI suggestions on mobile

AI suggestions on mobile bring HLB conversation AI to the mobile app in suggestive mode. When an eligible message arrives, the AI drafts one reply and shows it above the message composer. Nothing is sent automatically, so someone on your team always decides what goes to the customer.

This helps if you answer customer messages from your phone while away from your desk. You get a quick first draft and still control the wording.

What you can do with a suggestion:

• Tap Send to send it as written.
• Tap Edit to load it into the composer, make changes and send. You can restore the original suggestion to undo your edits.
• Dismiss it to clear space, then tap Show AI suggestion to bring it back.

When a new message comes in, the suggestion updates to match the latest conversation. If you have already started a draft, the app keeps your draft and does not replace it.

You set this up on desktop. Go to AI Agents, then Conversation AI, create or open a bot and choose suggestive mode. Make sure the bot is active, the bot is turned on for the messaging channel, and your mobile app is up to date. Suggestions do not appear for email, group chats or internal chats, or while the bot is sleeping or paused.

Inside a conversation in the app, tap the menu in the top-right corner and select Edit AI Settings. From there you can turn the bot on or pause it for that conversation, or set it to turn back on after a set time.

Use voice with Ask AI on mobile

In Ask AI on mobile, speak your question and listen to the answer. You can interrupt while the answer is playing.