Announcements

Announcement channels in HLB Communities give you a dedicated place to share important updates with your members, so the updates don't get buried in everyday conversations. They are read-only channels. Only community owners and admins can publish announcements, while members can read, react and stay informed without adding replies.

They work well for product updates, maintenance notices, onboarding information, event reminders and other important messages.

Create an announcement channel

Community owners and admins can set one up in a few steps:

• Open the community and go to Channel Management
• Click Create Channel, or edit an existing channel
• Enable Announcement Channel
• Choose Public or Private, then save

Public channels are visible to every member of the community. Private channels are visible only to approved members and users with permission to access that channel. You can create multiple announcement channels in the same community.

Post and pin updates

To share an update, open the announcement channel, create a post and publish it. You can pin a post to keep it at the top of the channel until it is unpinned. Members see the channel as read-only, with no message composer. They can read announcements, view pinned posts and react to posts if reactions are enabled.

Notifications and flexibility

When an announcement is published, members can receive in-app and push notifications based on their notification preferences. Push notifications arrive when notifications are enabled for both the community and the member's device. You can disable the Announcement Channel setting at any time to turn the channel back into a standard discussion channel.