Community groups

Community groups give your customers and members an online space to discuss, learn and connect around shared interests. You can turn on communities for your account under Labs.

A local business might create a group for service plan members, a customer tips forum or a space for staff training. People join by creating a community profile and signing up through the group's unique link, which you can share in email and text campaigns.

How groups work:

• Setup: set up a custom domain or use a preconfigured subdomain, then create groups for specific topics or interests. You can soft delete groups and restore them later.
• Customization: change each group's name, description, URL, colors, logo, cover image and promotional links, and turn groups on or off.
• Roles: owners have full control and can delete the group, admins manage members, moderators manage content, and contributors post, comment and like. You can change a member's role or remove a member.
• Content: admins create channels to organize discussions, and posts can include images, attachments and embedded YouTube, Vimeo, Wistia or Loom videos.
• Tagging: type @ and a name to tag members in posts, comments and replies, or # to tag a channel or event. Tagged members can be notified, depending on their notification preferences.
• Learning: on the Learning tab, members can filter courses by topic, difficulty and language, and sort them by title, newest or oldest.

Workflows can also manage access automatically. The Grant Group Access and Revoke Group Access actions add or remove members. The Group Access Granted and Group Access Revoked triggers start follow-up steps, such as a welcome message when someone joins.

Dark mode for communities and courses

Members can switch communities and courses to dark mode. Owners can set separate light and dark brand colors.

Customize community levels and points

Set up to nine named community levels with point thresholds, then choose how members earn points from posts, participation, optional reactions received and selected course completions, and deduct points through moderation. Set a point value to zero to turn off that activity, so rewards match what matters to your business.

Welcome new community members automatically

Send new members a personalized welcome message, choose the admin or owner shown as the sender, and turn it on or off. Guide their first steps with a checklist of up to five reorderable steps, such as profile updates, engagement, event RSVPs, introductory videos and custom links.