Mobile calling

Mobile calling lets you make and take business calls in the HLB mobile app, so you stay reachable when you are out on jobs.

For a local service business, a technician can answer calls to the business line between appointments and call customers back using a recognizable number.

To receive inbound calls in the app:

• You need a number purchased in the account and assigned to a user.
• Go to Settings > My Staff and edit the staff member.
• Open the Call and Voicemail Settings tab and assign an inbound number if needed.
• Under Forward Calls to, tick Mobile app and click Save.

The app does not need to be open, but it must be allowed to run in the background with notifications on. Calls can ring on up to 10 devices logged into the same user, and answering on one stops the others. Missed Call Text Back can follow up by SMS when you miss a call.

If calls drop, open Settings > Phone in the app, turn on Enable VoIP Push Notifications and grant notification permissions. On iPhone, allow Background App Refresh. On Android, set the app's battery use to unrestricted. On both, allow background mobile data. This setting is per device.

You can also place outbound calls from an existing number you have verified. Choose it from the caller ID dropdown in the dialer. This sets caller ID only. It does not transfer the number, change how inbound calls to it are handled or add SMS.