Ring multiple team members

Ringing several team members at once helps make sure a customer's call gets answered when one person is busy. When a call comes in, every selected user rings at the same time. The first person to answer takes the call, and the ringing stops for everyone else. If nobody answers before the timeout, the call follows your voicemail or missed call settings.

To set it up:

• Go to Settings > Phone Numbers and open the number.
• Turn on Ring to Multiple Users.
• Select the team members who should ring.
• Click Save. You can change the list at any time.

The setting is per number. A dental office could ring the whole front desk on its main line and keep a separate line for one person. Users already on a call are not rung, and call logs show who answered.

You can also stop calls ringing people after hours. In Settings > My Profile (or My Staff, for admins and managers), turn on Only ring during working hours in the Inbound call routing card and choose a schedule. Outside those hours, that person is skipped and teammates still within their hours ring as usual. If everyone is outside their hours, the call goes to the number's backup, such as voicemail or Voice AI. To take yourself off calls for a holiday, add a date-specific entry with no hours. Managing this setting requires the Manage calendars permission.

In the mobile app, you can transfer a call to a staff member who has no personal phone number. The transfer rings all of their available devices at once, with Hold and Call to introduce the caller or Transfer and End to hand off.