Phone and Voice AI

Features in Phone and Voice AI

• Local business phone numbers

  Buy local or toll-free numbers for calls and texts, managed inside Hot Local Business.

• Number porting

  Port your existing business number in and track the request.

• Web dialer

  Make and receive calls in the browser with a built-in softphone.

• Call recording and transcription

  Record calls and get searchable transcripts.

• IVR and call flows

  Build phone menus and routing flows for inbound calls.

• Routing by working hours

  Route inbound calls differently during and after business hours.

• Ring multiple team members

  Ring several users at once or in sequence for inbound calls.

• Call tracking number pools

  Assign tracking numbers to ads and pages to see which source made the phone ring.

• Call scripts and dispositions

  Give callers on-screen scripts and record call outcomes with custom dispositions.

• Missed call text back

  Automatically text callers when a call is missed.

• Caller reputation tools

  Voice integrity, branded caller ID registration and spam likely remediation.

• Voice AI agents

  AI agents that answer calls, take messages, answer questions and book appointments.

• Voice AI flow builder

  Design Voice AI conversations step by step with a visual flow builder.

• Voice AI outbound calling

  Have Voice AI place outbound calls with compliance checks.

• Voice AI live transfer

  Transfer a Voice AI call to a team member when needed.

• Voice AI logs and reports

  Call logs, transcripts, summaries and performance reports for every AI call.

• MDE done for you

  Done-for-you AI receptionist setup

  The Max Digital Edge team configures your Voice AI agent, call flow and booking rules.

• Local presence dialing

  An improvement to outbound calling: calls now show your closest local number, and each contact keeps seeing the same number on repeat calls.

• Planned

  Voicemail and voicemail drops

  Planned: set custom voicemail greetings and leave pre-recorded voicemail messages with one click.

• Planned

  VoIP desk phones

  Planned: connect SIP desk phones to your business numbers for the front desk or the shop.

• Planned

  Call from your existing number

  Planned: verify your own number and use it as caller ID for outbound calls.

• Planned

  Spam call protection

  Planned: reduce inbound spam calls with number intelligence, blocking and routing rules.

• Planned

  Voice AI web widget

  Planned: embed a Voice AI agent on your website so visitors could talk to it from the page.

• Planned

  Multilingual Voice AI

  Planned: auto-translated Voice AI greetings in the agent language, with translated call transcripts and summaries.

Browse new features across Hot Local Business