Voice AI logs and reports

Voice AI logs and reports help you review what your AI agents said and did on calls. Use them to review quality, debug issues and improve your agents.

Call logs are under AI Agents, then Voice AI. Each call shows the agent, contact, numbers, date and time, duration and actions triggered. Click the phone number to open the contact. Open the summary for a quick overview, the transcript for the full conversation or the recording to listen and download the audio when available, and leave feedback. Filter by contact, live or test calls, inbound or outbound, agent, date range or action type, then export matching calls to a CSV file, or check specific calls to export only those.

Agent Logs, in the AI Agents menu, list interactions by agent, contact, AI product, channel, timestamp and status. Open one to see the conversation and a step-by-step execution timeline, so you can spot delays, transfers and failures, and check the model, execution type and latency. A recording appears only if recording is turned on for the phone number used.

Each agent can email a performance report weekly, fortnightly or monthly to all admins, all users, specific users or custom email addresses. Reports include total calls, total and average duration, success rate, caller sentiment, after-hours calls, an action breakdown and changes from the previous period. They flag up to three calls, such as negative or unexpectedly short ones, with links to review them. No report is sent for a period with zero calls.

If your agent speaks a language other than English or is set to multilingual, you can turn on translation so post-call transcripts and summaries also appear in your team's language.