Voice AI outbound calling

Voice AI outbound calling lets an HLB Voice AI agent place phone calls for you from a workflow. Use it for lead follow-up, appointment outreach, prospect engagement, reactivation and other supported calls without dialing each contact by hand.

To set it up, add the Voice AI Outbound Call action to a workflow, select the AI agent and a From phone number, and let the workflow schedule the call automatically. Calls can start from forms, tags, appointments, pipeline changes and other workflow events. One Voice AI agent can handle both inbound and outbound calls when you give it the right prompts and call instructions.

How calls are scheduled

• Calls are scheduled between 8:00 AM and 8:00 PM in the contact's phone number timezone.
• Calls go to domestic numbers in the same country as your location.

Reviewing results

The outbound dashboard tracks every call attempt, including connected, no-answer, voicemail and failed calls. Tiles and trend charts show connected calls with total and average duration by month, week and year. They also show positive, neutral and negative sentiment and how often calls triggered actions in your workflows and automations.

The detailed call logs show each call's status and duration, plus its recording and transcript when available. A Workflow Name column shows which workflow started each call, so you can see which campaigns create the most call activity and whether your outbound workflows are running as expected.