Multilingual Voice AI

Multilingual Voice AI is planned for HLB. It would help your Voice AI agent greet callers in their language and would let your team read call records in the language you work in.

Auto-translated greetings

When creating or editing a Voice AI agent and changing its language, the initial greeting message would be translated into the selected language automatically. You would not have to rewrite it each time you switch. The greeting would stay editable, so you could adjust the wording to match your business name and tone before saving.

For setup, you would open the agent, select the language, review the translated greeting, edit it if needed and save. Then you could run a web call or phone call test to hear the result. It would be worth rechecking the greeting after any later language change, and checking the voice against the language.

Translated transcripts and summaries

The translation service would convert post-call transcripts and summaries into a target language of your choice. The agent language would control the live conversation, and the target language would control the written record afterward. For example, for Spanish-speaking callers and an office reviewing calls in English, you would set the agent language to Spanish and the target language to English.

Translation would be set per agent. In the agent settings, you would turn on the target language toggle, pick a language and save. The option would appear only for an agent language other than English, or one set to multilingual. Translated summaries and transcripts would appear in the Voice AI dashboard and logs, and the original versions would remain available.