Missed call text back

Missed call text back automatically sends a text message to people whose calls you miss. That way you can keep the conversation going instead of losing the lead. A plumber on a job site or a stylist with a client in the chair can still get back to a caller right away, even when nobody can answer the phone.

When a customer replies, their text arrives in Conversations. If your team also wants an alert, you can build a workflow:

• Create a workflow and add the Customer Replied trigger.
• Filter the trigger to Reply Channel = SMS.
• Add a Send Internal Notification action, choose SMS and pick the recipient.
• Insert the message body and the contact's first name as custom values.
• Publish the workflow and test it with a real reply.

Call forwarding does not forward text messages. SMS internal notifications count as outbound SMS usage. If contacts may reply more than once, turn on Allow Re-entry so the same contact can enter the workflow again after finishing it. A contact cannot re-enter while still active in the workflow, so keep it short. If the alert does not arrive, confirm the workflow is published, the recipient has a valid phone number and the execution history shows no errors.