Voicemail and voicemail drops

Voicemail and voicemail drops are planned for HLB. The proposed feature would let you upload your own recorded greeting for missed calls and send a pre-recorded voicemail to contacts through a workflow.

For a plumber or HVAC company that could not answer every call, a custom greeting would mean callers hear a message recorded by your business. A voicemail drop would let you follow up with leads automatically using a recorded message.

Planned options

• Company voicemail: you would upload a default greeting under Settings, Phone System, Call and Voicemail Settings.
• User voicemail: you would upload a separate greeting for an individual team member. A user's voicemail could take priority for contacts or phone numbers assigned to that user.
• Workflow voicemail drop: you would add the Voicemail action to a workflow, upload the recording and save the action.

Preparing your recording

You would record in a quiet room, speak clearly at a steady volume, and export the file as MP3 or WAV. A quality of 64 kbps would be recommended, because higher quality would not be better for voicemail in every case. For a recording that would not play correctly, you could re-export it at 64 kbps, upload it again and test.

To test company or user voicemail, you could call your number from another phone and let the call reach voicemail. With a long incoming call timeout, a forwarding phone's own voicemail could answer first. To test a voicemail drop, you would run the workflow with a test contact.

With voicemail detection on for a workflow call action, a call reaching voicemail would not count as a response for Stop on Response, so the contact would stay in the workflow.