Number porting

Number porting moves your existing business phone number from your current carrier into the HLB phone system. You can keep using the number with your current carrier while the port is in progress.

Before you start

Have these ready:

• Your carrier account number and the numbers you want to move.
• Your full service address. PO boxes are not accepted, and name and address must match your carrier's records.
• A billing statement no more than 90 days old that shows the numbers, the account owner's name and the provider.
• For wireless numbers, the correct account PIN or the last four digits of the account holder's SSN.

Keep the numbers active with your current carrier until the port is complete.

Submit a US port in the app

Admins can request a port for eligible US numbers inside HLB once the feature is turned on in Labs.

• Go to Phone System, then Phone Numbers, and start a port-in request.
• Work through the four steps: acknowledgements, number details, contact information and documents.
• Enter the authorized representative's name and email and your service address.
• Upload your billing statement as a PDF or image of up to 10 MB.
• A letter of authorization is emailed to the authorized representative to sign digitally.
• Track the request's status in the Port-In Numbers tab.

Porting fewer than 50 numbers usually takes two to four weeks, and larger ports take six to eight weeks. If you only want to text from a number and keep its calls with your current carrier, number hosting is an alternative to a full port.