Local business phone numbers

Local business phone numbers give your business a dedicated number for calls and texts, managed inside HLB alongside your contacts, conversations and workflows. You can keep business calls off your team's personal phones. You can choose a local number or a toll-free number for a broader, non-local presence.

A roofer or cleaning company might buy a local number in its service area for its ads and website, or several numbers for different services or regions. One number can serve several team members, or you can give individual users their own numbers.

Buying a number

• Go to Settings, then Phone System, and open the Phone Numbers tab.
• Click Add Number, then Add Phone Number.
• Choose the country, then filter by digits, capabilities (voice, SMS, MMS) and number type (local or toll-free).
• Pick a number, review its capabilities and monthly price, and click Proceed to Buy.

If no suitable number appears, broaden your filters, try a nearby area code or click Refresh Results. Each purchased number has a monthly rental fee that varies by number type and region.

After you buy

Open Edit Configuration for the number. There you can name it, choose where calls go (an external number, your business number, Voice AI or several team members at once), turn on call recording, set incoming and outgoing call timeouts, and choose voicemail or Voice AI as the backup. Call Connect plays a whisper message and asks the person answering to press a key. This helps missed-call text-back work correctly. You may need to complete registration before you can text from a new number.