VoIP desk phones

VoIP desk phones are planned for HLB. They would let you register a SIP-compatible desk phone to your account, so the front desk or the shop could make and receive business calls on a traditional handset while calls would still run through HLB with call tracking, call recording when turned on, and automations.

Admins would set up desk phones. Any open SIP handset would be expected to work. When buying, you would look for SIP, PoE and at least two programmable line keys, and avoid phones locked to one provider. Your network would need SIP over UDP, TCP or TLS, outbound ports 5060 and 5061 open, and UDP 10000 to 20000 open for audio.

Setup steps would be:

• In Settings, Phone System, advanced settings, you would open VoIP deskphone (SIP) and click get started.
• You would confirm or edit your SIP domain.
• You would create an extension or username and a password.
• You would link the phone to an HLB user (one desk phone per user) and save.
• You would enter the SIP domain, username and password in the matching fields on the phone.
• You could run the optional outbound and inbound test calls.

You would also turn on the desk phone device type in the user's call settings so calls would ring the handset. To send IVR calls to it, you would set the user's default IVR channel to desk phone.

Once connected, you could call a teammate by dialing their extension, and blind transfer IVR calls to another desk phone extension. Warm transfers would not be included. From manage devices you could reset a password, delete a phone or add another one for a different user. Call logs and available recordings would appear under all calls in conversations. On deletion of a linked user, that phone's SIP credentials would be disabled.