Done-for-you review program setup

A complete review program connects your review sources, request messages, timing and display tools before you start asking customers for feedback. In HLB, a review program includes these parts:

• Review sources: connect your Google Business Profile and Facebook page under Settings, then Integrations, so you can monitor and reply to reviews in one place.
• Review link: send customers to Google, Facebook or a custom link, or turn on review balancing to spread reviews across connected platforms.
• Request timing: send SMS and email requests immediately or after a delay, repeat them until the customer clicks and set a maximum number of retries.
• Messages: customize SMS and email templates with your branding and review link, and choose the live template and the templates for each retry. WhatsApp requests are set up separately.
• Automation: send requests from a workflow with the Review Request action, for example after an appointment status changes.
• Review replies: reply from the Reviews area, and use Reviews AI drip mode to work through older, unreplied reviews at a set number of replies per day within your chosen hours.
• Review widgets: show reviews on your website in a list, masonry or grid layout with your own heading, colors and theme, using an embed code.
• Review QR codes: create codes that open your review page, put them on flyers, receipts or business cards and track scans.
• Listings: share consistent business information across supported directories. This can require a separate paid subscription.

Before sending requests to customers, open the review link to confirm where it goes, check each contact's details, save and test your request settings, and preview the widget on your site.