Class and group bookings

Class calendars handle one-to-many events, where several people book the same time slot. They suit webinars, workshops, training sessions and sports events. Each class calendar has a single appointment owner, usually the trainer or host. You decide how many seats each slot holds, up to 9,999 attendees, though a conferencing tool may have its own limit.

For a local service business, this could be a group training session or a customer workshop. Bookings, cancellations and rescheduling are managed in one place, and attendees get a clear view of the date, time and location, which helps reduce confusion and no-shows.

Key steps:

• Go to Settings, then Calendars, click Create Calendar and select Class Booking.
• Add one team member as the appointment owner with Add User. You need at least one before you can save, and you can select only one.
• Enter a name, a description and a calendar URL slug that no other calendar uses.
• Class calendars use the Neo widget type. Click Save & Continue.
• In the Availability tab, set the maximum seats per slot. A setting of 10 lets up to 10 people book the 1:00 PM class.

To change a class, open the appointment and click Cancel All or Reschedule All. To change only one attendee's booking, use the options menu next to their name. You can also book a contact into a class directly with Book Appointment. To let attendees cancel or reschedule themselves, turn on Allow Cancellation and Allow Reschedule in the Confirmation tab.

If you connect Google Calendar or Outlook, each booking in a class shows there as a separate event at the same time. The meeting location for class calendars is currently limited to Custom.