Recurring appointments

Recurring appointments repeat on a schedule you set, so a customer can book a whole series at once instead of one visit at a time. This suits weekly cleanings, regular treatments or monthly service visits.

There are two ways to create them. You can set recurrence in a calendar's settings, which applies when someone books through your booking widget or link, or when your team uses the default date and time tab. Or you can set a custom recurrence for one series from the in-app appointment modal.

To set up a recurring calendar:

• Go to Calendar Settings and pick the calendar. It should have no date-specific hours and only one team member.
• On the Availability tab, turn on Recurring Meeting.
• Choose how often it repeats (daily, weekly, monthly or custom) and how many times, up to 24.
• Decide how to handle unavailable slots: skip them, book anyway as confirmed or unconfirmed, or book the next available slot.
• Click Save.

For a custom series, create a new appointment, choose Custom under date and time, tick Recurring Event and set when it ends (never, on a date or after a number of occurrences). Custom recurrence ignores your availability. You can then edit or delete all occurrences, one occurrence or future occurrences. Only the first appointment of a custom series shows in the appointment list, contacts and conversations views. Custom recurrence is not available for class booking or service calendars.

You can also collect payment through the booking widget, either for the first appointment only or for the whole series up front, under the Forms and Payments tab. With the first-appointment option, you collect later payments manually. Partial payments are not supported for recurring calendars.