Subscriptions and service plans

Subscriptions and service plans let you bill customers on a recurring schedule and manage each plan without canceling and recreating it. Go to Payments, then Subscriptions, to see subscriptions created through supported order forms. Each one shows the customer, payment provider, amount, source, creation date and current status. Statuses include Trial, Active, Canceled, Suspended, Failed, Incomplete, Unpaid and Expired. Recurring templates from the invoices section and subscriptions from membership products are not listed there.

Key options:

• Modify: add products that share the same billing frequency and currency, remove products and change quantities from 1 to 1000. You can also change the start date on scheduled subscriptions or the end date on active ones. You see a preview with the new totals before saving, and changes apply from the next billing cycle.
• Pause and resume: pause an eligible subscription indefinitely or until a custom date, and choose whether invoices during the pause are kept as Draft or marked void. You can resume early when needed.
• Failed payment retries: when a recurring payment fails, an invoice is created so the customer has another way to pay. You can set up to three automatic retries with a 1, 3, 5 or 7 day delay. You also decide whether a subscription stays Unpaid or is canceled after all retries fail.

Which actions you can use depends on the payment provider, the subscription's status and your staff permissions. Check the actions shown on each subscription before you make a billing change.