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Community moderation

Posts and comments that contain words, phrases or domains you block are held until an admin reviews them.

Why it matters

A landscaping company with a customer community can keep spam and scam links out so members only see helpful posts.

The HLB difference

HLB includes a starter pack of common spam and scam phrases and a rule tester, so you are protected on day one without guesswork.

How it works

Add the words, phrases or domains you do not want, or load the starter pack, then use Try your rules to test a sample post. Matching posts and comments wait for your approval before they go live.

Community moderation tools in HLB let you deal with spam and inappropriate posts without leaving the discussion feed. If you run a community for your customers or members, you can remove a problem user in a few clicks instead of looking them up in the Members tab.

To ban a user from one of their posts:

  • Open the three-dot menu in the top-right corner of their post
  • Choose Ban User and review the confirmation, which shows their profile and username
  • To remove their posts, comments and recordings, check the box to delete all content created by this user
  • Confirm the ban

A banned user cannot access the community until you unban them. If you choose the delete option, their content is permanently removed and cannot be restored, even if you unban them later. If you leave the box unchecked, their content stays visible.

To unban someone, go to the Members tab, find the banned user and choose Unban User from their profile menu.

You can also use the post menu to download video and audio recordings shared in posts, which lets you keep a copy for archiving.

Hold matching posts and comments for review

Add blocked words, phrases or domains. Posts and comments that match are held for admin review before they are published. A starter pack of common spam and scam phrases is included.

Related features

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