Chat widget for any website

The chat widget lets visitors start a conversation from your website. Their messages arrive in your Conversations inbox, where your team can reply in real time. Your site does not need to be built in HLB: the widget works on Wix, Squarespace, Shopify, Duda, Weebly, WordPress or a custom HTML site.

For a plumber with a Wix site or a salon on Squarespace, website visitors can ask a question or request a quote without leaving the page.

Getting the code

Go to Sites, then Chat Widget, create or open a widget, and click Get Code to copy the embed code.

Adding it to your site

• Wix: add the code under Settings, then Custom Code, in the head section on all pages, or use an Embed HTML element.
• Squarespace: paste the code into Code Injection (header or footer) or into an Embed block.
• Shopify: edit your theme code and paste the code just above the closing body tag in theme.liquid.
• Duda: paste the code into Head HTML under Settings, or into an HTML element.
• Weebly: use Header Code Injection in the SEO settings, or a Custom HTML/Embed Code element.
• WordPress: install the WordPress plugin, connect your account and turn on the chat widget. The plugin can also embed forms, funnels, calendars and review widgets.

Embedded placement

By default, the widget floats on the page. For live chat, you can set Widget Placement to Embedded so the chat appears inside your page content, for example next to a booking form. The embedded widget adjusts to mobile screens automatically. Chat routing and contact capture work the same way in either placement.