Conversations
Reply to customers from one shared inbox.
Bring messages from your channels into a single inbox, so your team can answer customers quickly and see the full thread in one view.
Features in Conversations
Unified inbox
SMS, email, calls, web chat, Facebook, Instagram, WhatsApp and more in one inbox.
Saved views and filters
Save filtered inbox views by channel, assignee, status or tag.
Website chat widget
A chat widget for your site that turns visitors into text conversations.
Chat widget for any website
Add the chat widget to Wix, Squarespace, Shopify, Duda, Weebly or a custom site.
Facebook and Instagram messaging
Reply to Facebook Messenger and Instagram direct messages from the inbox.
Snippets and quick replies
Reusable text and email snippets with personalization fields.
Response time SLAs
Set response time targets and track SLA performance across the team.
Two-way Gmail and Outlook sync
Sync your Google or Outlook mailbox so emails appear in the inbox and on contact records.
- Planned
Email signatures
Planned: give each user a saved email signature with contact details, links, images and custom values.
Related categories
- SMS and messaging: Reach customers with timely text messages.
- Websites and funnels: Build pages that turn visitors into leads.
- Social planner and ads: Plan your social posts and manage your ads.
- Phone and Voice AI: Handle calls with business numbers and voice AI.
Get set up on Hot Local Business
Start onboarding with the Max Digital Edge team and we will help you turn on the tools in this category.