Reputation dashboard

The reputation dashboard gives you one view of how your reputation work is performing. It covers review requests, reviews, responses, AI activity, widgets, QR codes and video testimonials. Filters at the top let you focus on a timeframe or a single review platform.

For a local service business, this is where you see whether review requests are turning into reviews, how well you are keeping up with replies and which platform needs attention.

Filters

• Date range: choose Today, This Week, This Month, Last 3 Months, Last 6 Months, All Time or a custom range. Changing the range can update totals, trends, conversion rates, response metrics, QR scans and widget impressions.
• Page or platform: limit supported metrics to one review source, such as Google, Facebook or Yelp. This lets you compare reviews received, average ratings, response performance, unanswered reviews and sentiment trends. Metrics for requests sent by email, SMS or WhatsApp may not change with this filter.

Using the dashboard

Go to Reputation and open the metrics dashboard. Pick a date range, pick a platform if you want, then review the updated numbers. Use a custom range to measure a specific campaign. If you see no data, widen the date range or remove the platform filter. The review request conversion rate only shows when requests were sent during the selected period.

Feeding the numbers

The dashboard reflects the rest of your reputation setup. Connect your Google Business Profile and Facebook page under Settings, then Integrations. Set your review link and request timing in the Reputation Management settings, and send requests by SMS or email. Reply to reviews from the Reviews area, and show them on your site with review widgets.